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Support

We respond to support requests within 1–2 business days.

Getting started

Adding a playlist

1SPlayer plays media from sources you provide. To add one:

1. Open the app and go to Settings → Playlists.
2. Tap Add Playlist.
3. Choose M3U URL, Xtream login, or import a local .m3u file.
4. Wait for the initial sync to complete — for large catalogs this can take a few minutes the first time.

We do not provide playlists. You'll need a legally sourced playlist from a provider you choose to use.

Signing in (optional)

An account is not required. If you create one (Settings → Account), your playlists, favorites, watch history, and settings will sync across your devices. Sign in with Apple, Sign in with Google, or email and password.

Common questions

A channel won't play

Channel availability depends on the provider of your playlist. If a channel was working before and suddenly stopped, the provider has likely changed or removed the stream. Try:

• Reload the playlist (Settings → Playlists → tap the playlist → Reload).
• If a different channel from the same playlist still works, the issue is with that specific stream, not the app.
• If nothing from a playlist works, the playlist URL or credentials may have expired — check with your provider.

The TV guide is empty or wrong

The TV guide (EPG) comes from the EPG URL associated with your playlist. If it's missing or outdated:

• Verify the EPG URL with your provider.
• Pull-to-refresh on the Live TV tab.
• EPG data is cached locally for several hours; full refreshes happen on reload.

Sync isn't working between my iPhone and iPad

• Make sure you're signed in to the same account on both devices.
• Both devices need network access for sync to complete.
• Sync usually completes within ~30 seconds of a change. If it's stuck, force-quit both apps and reopen.

My subscription / lifetime upgrade isn't recognized

• Open the paywall (any premium feature shows it) and tap Restore Purchases.
• Make sure you're signed in to the same App Store / Google Play account that made the purchase.
• If you upgraded on one device and want it on another, Family Sharing must be enabled on the purchasing account.

I want to cancel my subscription

• iOS: Settings → [your name] → Subscriptions → 1SPlayer → Cancel.
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions → 1SPlayer → Cancel.

You'll keep access until the end of your paid period. Refunds are handled by Apple or Google per their respective policies — see our Refund Policy for details.

I want to delete my account

Email support@1splayer.app from the email on your account. We'll delete all data associated with your account within 30 days.

The app crashes or won't open

• Force-quit the app and reopen.
• If it still crashes, restart your device.
• If that doesn't work, email us with your device model, OS version, and a short description.

Feature requests

We're a small team and we read every email. If there's a feature you'd love to see, tell us at support@1splayer.app — the most-requested ones tend to ship first.

Content questions

1SPlayer is a video player and playlist management tool. We do not host, distribute, or provide any content. If a channel or stream isn't available, we have no control over the source — please contact your playlist provider.

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